WhatsApp is one of the most popular messaging
apps out there, with over 10 percent of human beings actively using it
every month. Given this volume of use, it’s clear it gets a lot of
things right, but today we will be concentrating on what it gets wrong.
Here are some of the most common WhatsApp problems on Android and their
I can’t install WhatsApp
In order to download the latest version of WhatsApp,
you need to have a smartphone running Android version 2.1 (by the end
of 2016, Android 2.1 and 2.2 will no longer be supported) or higher. You
can check your phone’s current Android version in Settings > About Phone.
If you’re trying to install the WhatsApp app from the WhatsApp website, you’ll need to have Unknown Sources enabled in your security settings. Go to Settings > Security > Unknown Sources to activate it.
WhatsApp now has more than on billion monthly active users. / © ANDROIDPIT
I didn’t get my activation code
the installation went smoothly, but the automatically generated message
with your activation code never comes through, first ensure you entered
your number correctly. Also double check that you chose the right
country from the drop-down list. This is the country your phone number
is from, not necessarily the country you reside in.
If you still
do not receive the code, try requesting a voice call. This way you will
have the code read to you by a computer over the phone.
Remember, you have to have a SIM card to register for WhatsApp. Also, you can only use one device per phone number.
It sounds obvious, but make sure you used the right number and international dialing code. / © ANDROIDPIT
I can’t connect to WhatsApp, WhatsApp not working, or WhatsApp is down
connection problems are usually caused by your Wi-Fi or network data
connection. If you aren’t able to send a message, here are a few
- Make sure your phone is switched on (one for the newbies).
- Install the latest version of the app from the Play Store (link above).
- Check your internet connection, Wi-Fi or 3G (in Settings > Wireless and Network).
- Make sure that a Task Killer app isn’t affecting WhatsApp.
- Empty the app cache (Settings > Applications > WhatsApp > Clear Cache).
- Finally, the most extreme solution: uninstall the app and then reinstall it.
Sometimes, even the mighty WhatsApp experiences server issues.
If you think WhatsApp isn’t working because the service is down, then
head over to the WhatsApp Status Twitter account, where outage updates are provided.
WhatsApp doesn’t recognize my contacts
There are a few reasons why WhatsApp wouldn’t recognize your contacts, so here is a simple checklist to make sure it does:
- Make sure you have the correct contact numbers (the ones they use for WhatsApp).
- Make sure that they are currently using WhatsApp.
- Make sure you have the latest version of WhatsApp.
- In your contact list, make sure all of your contacts are ‘visible’ and/or ‘viewable’.
- In your contact list, make sure all of your contact groups
(friends, family, co-workers, etc) are set to ‘visible’ and/or
Make sure WhatsApp is looking for all your contacts. / © ANDROIDPIT
WhatsApp has duplicate contacts
this problem has been largely eradicated through updates to WhatsApp,
if you have duplicate contacts in your address book, it might persist in
some way. Find out how to remove duplicate contacts in Android.
Can’t play video error
prevent this from happening, there are two things you can try. First,
check that Google Photos is up to date. Open up the Play Store, press on
the hamburger menu button at the top left and then on My apps & games, and see if Google Photos is at the top of the page, waiting for an update.
If that didn’t help, another solution is to go to Settings > Apps / Application manager > Google+ and press on Uninstall updates.
Check that Google Photos is up to date and uninstall updates to Google+. / © ANDROIDPIT
What does ‘Last Seen’ mean in WhatsApp?
The Last Seen time
stamp tells you when a user was last using WhatsApp. This does not
necessarily mean that they have read your messages, only that they
opened the application.
When you’re in WhatsApp and one of your
contacts also opens it, you’ll see their status change to ‘Online’, but
again, this doesn’t mean they’re looking at your messages, just that
they are using WhatsApp.
I can’t see ‘Last Seen’ on WhatsApp
If you are unable to see the Last Seen timestamp in a conversation, it could be for a number of reasons. If you’ve disabled your Last Seen time in Settings > Account > Privacy > Last Seen, then you won’t be able to see other people’s Last Seen times, either.
The ‘Last Seen’ time will only disappear under certain circumstances. / © ANDROIDPIT
If the problem is only with one or some contacts, then it might mean that they’ve disabled the Last Seen time in their WhatsApp settings. If they’re still receiving and responding to your messages, this is almost certainly the case.
final reason is that a contact has blocked you. If your messages never
get past the one gray tick, then this makes it more certain that you’ve
been blocked, and if you can’t see changes to the contact’s profile,
then you’ve certainly been blocked. Many apologies.
No Last Seen timestamp and only grey ticks likely means your friend has blocked you. / © ANDROIDPIT
What do the blue check marks mean in WhatsApp?
is a lot of confusion about what the two checks (or tick marks) in your
WhatsApp message window mean. If you want a complete breakdown of all
the markings in WhatsApp, take a look at our detailed What do the WhatsApp check marks mean? article, which also covers the microphone markings for audio messages.
Here is a quick summary:
- The clock symbol means your message is yet to be sent from your device.
- One gray tick means that the message has been sent and has been received by the WhatsApp server.
- Two gray ticks mean the message has been delivered to the intended device.
- Two blue ticks mean that the recipient/recipients have seen the
message. (In group conversations, this means when all participants in
the group have viewed the message.)
I have problems with voice calls or can’t answer answer calls
you are experiencing poor quality voice calls, drop outs or you can’t
make or receive calls, it is almost certainly related to your
connection. Voice calls are carried out over Wi-Fi or mobile data.
Ensure your connection is strong. If you’re using mobile data, you will
need at least 3G. Perhaps also try disconnecting and reconnecting to the
network. The problem might not even be on your end: the person you’re
talking with will also need to ensure they have a good connection.
The quality of voice calls is subject to the quality of your data connection. / © ANDROIDPIT
I can’t hear audio messages or WhatsApp can’t play audio
could be related to the proximity sensor that WhatsApp relies on. It is
found near the front-facing camera on your phone, and detects when
you’re holding your phone to your ear. If the sensor is activated, audio
will play through the ear speaker very quietly. Ensure you keep your
phone away from your face, and the audio should play through the normal
speaker. Check to make sure the volume is turned up as well.
I can’t download videos or photos on WhatsApp
Head to Settings > Data usage and
see if you only have media auto-downloads enabled when you’re on Wi-Fi.
If they are, you will either need to connect to a Wi-Fi network or
enable auto-downloads on mobile data and/or when roaming.
These settings might affect your ability to download photos and videos. / © ANDROIDPIT
The fall back, as is often the case, is to restart your router if you’re on Wi-Fi and to restart your phone, as well.
WhatsApp is blocked in my country
you’re one of the unfortunate few to have WhatsApp blocked in your
country, there is a way around the problem. Use a VPN. You can find out what a VPN is, why you need one, and how to get one here.
I can’t save photos to send to another contact
way this is done has changed. Long press on the image in the chat that
you want to share, and at the top-right of the page, a right-facing
arrow will appear. Press on this, and you can select the contact you
want to share the image with.
You can easily forward photos in WhatsApp. / © ANDROIDPIT
What should I do if my phone is lost or stolen?
lock your SIM card by contacting your carrier. This should always be
your first step. Once this is done, WhatsApp can no longer be activated
on that device. Once you have a new SIM (presumably with the same
number) you can reactivate WhatsApp on your new phone.
meantime, send WhatsApp a message asking them to deactivate your
account. Send an email with the subject “Lost/Stolen: Please deactivate
my account” to [email protected], and include your phone number
(complete with an international dialing code) in the email body. If you
don’t do this, WhatsApp can still be used over Wi-Fi.
Make sure you ask WhatsApp to deactivate your account if your phone is stolen. / © ANDROIDPIT
If you have more questions, you can check out our forum or leave your requests in the comments below and we’ll update this article with more solutions for your WhatsApp problems.